Privacy Policy

Last updated: 30 November 2025

This Privacy Policy explains how Prizola Ltd (“we”, “us”, “our”) collects, uses and protects your personal data when you use Prizola.com to enter competitions, create an account or contact us. We comply with the UK GDPR and Data Protection Act 2018.

1. Information We Collect

We may collect the following data when you use our website:

• Full name
• Email address
• Postal address
• Date of birth (age verification & account security)
• Phone number
• Payment information (processed securely by our payment providers)
• IP address, browser type, device information
• Competition entry history
• Support messages

2. How We Use Your Data

We use your personal data to:

• Process competition entries and payments
• Verify identity and ensure age eligibility (18+)
• Notify winners and distribute prizes
• Manage user accounts and provide customer support
• Send marketing emails (only if you opt-in)
• Improve website performance and detect fraud

3. Legal Basis for Processing

We process your data under the following bases:

• Contract: To process entries and provide services
• Legitimate Interests: Fraud prevention, site security, analytics
• Consent: Marketing communications and optional preferences
• Legal obligation: Accounting, auditing or verification checks

4. Payment Processing

We never store full payment card details. Payments are securely handled by third-party providers that comply with PCI-DSS standards.

5. Data Sharing

We do not sell or share your data with third-party advertisers. We may share limited data with:

• Payment processors (e.g., Stripe, Square, PayPal)
• Email service providers (e.g., Mailchimp)
• Cloud hosting & security services
• Delivery companies (only for sending prizes)
• Law enforcement, if legally required

6. Data Retention

We retain necessary account and transaction data for up to **6 years** for tax and audit purposes. You may request deletion of non-essential data at any time.

7. Your Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your data
• Withdraw marketing consent at any time
• Request data portability
• Object to certain types of processing
• Lodge a complaint with the ICO: ico.org.uk

8. Cookies

Prizola.com uses cookies for analytics, performance, login functionality and marketing preferences. For more information, visit our Cookies Policy.

9. Security

We use SSL encryption, firewalls and security monitoring to protect your data. No online service can guarantee 100% security, but we follow industry best practices.

10. Children

Prizola is strictly for users aged 18+. We do not knowingly collect data from anyone under 18.

11. Contact Us

If you have any questions or want to exercise your rights, contact us:

Email: info@prizola.com
Company: Prizola Ltd
Website: https://prizola.com