Prizola Raffles & Competitions FAQs

Yes. Prizola operates prize draws in line with UK laws and guidance. We clearly publish our Terms & Conditions, provide free entry routes where required, and make entry lists available to ensure transparency.

Pick a competition, answer any qualifying question, select your number of entries and complete checkout. Once payment is confirmed, your entry numbers are emailed to you and appear on the public entry list.

Winners are selected using a random number generator or via live draws, with results recorded and announced on the site and our social channels. Each entry has an equal chance of winning.

The draw still goes ahead on the advertised date/time unless stated otherwise in the competition specific Terms & Conditions. The winning number is drawn from the range of numbers available, not just those sold.

Entries are generally non-refundable once a competition is entered, except in very specific circumstances outlined in our Terms & Conditions or where required by law.

We will contact the winner using the details provided at checkout and also publish winners on our Winners page and social media. Make sure your email and phone number are up to date in your account.

Certain competitions are designated in support of a specific charity or community project. The contribution and details are clearly displayed on the competition page and summarised periodically on our Blog and social channels.

Some competitions may require you to correctly answer a skill-based question. This helps ensure the prize draw qualifies as a free competition under UK law.

Certain competitions may offer a free postal entry route. If applicable, it will always be shown in the competition's Terms & Conditions and must follow the same rules as paid entries.

Prizola competitions are open to UK residents aged 18 and over. Entrants from outside the UK are not eligible unless explicitly stated in the competition terms.

Each competition has its own maximum number of entries per person. This is clearly displayed on the competition page before you checkout.

We accept major debit and credit cards and Prizola Wallet credit. Some competitions may also allow Apple Pay or Google Pay depending on your device and browser.

Your Prizola Wallet lets you top up and hold credit that can be used to enter competitions quickly. You can track your balance, view past top-ups and occasionally receive bonus wallet credit during promotions.

Yes. All payments are processed using encrypted, PCI-compliant payment providers. We do not store your full card details on our servers.

Entry lists allow full transparency so you can see your entries before a draw takes place. They show entry numbers only, never sensitive personal information.

Entry lists are usually available shortly after your purchase and are updated automatically as new entries are confirmed.

Some draws are live-streamed on social media. Others are completed using a certified random number generator. The draw method for each competition is stated on the competition page.

Draw dates are fixed in advance and only changed in exceptional circumstances. If a date does change, all entrants are notified by email and a new draw date is published clearly on the site.

Most prizes are delivered within 3–7 working days. Larger items such as vehicles or high-value tech may require extra scheduling with the winner.

We may ask winners for a short testimonial, photo or video so we can celebrate their win. This is optional but helps us show real winners on our website and social channels.

Some competitions may offer a cash alternative. If this is available, it will be clearly stated on the competition page and in the competition Terms & Conditions.

Yes. You can update your email address, phone number and postal address at any time in your account area. Please keep your details accurate so we can contact you quickly if you win.

We use your phone number to verify winnings and contact you if you win. We will not use it for marketing unless you have given us explicit permission.

Yes. We encourage responsible participation with clear entry limits, transparent odds and educational content about how our competitions work. Competitions are designed to be fun, not a way to make income.

If you are worried about how often you are entering, please contact us. We can discuss setting limits on your account or temporarily restricting access to competitions if needed.

First, check your junk or spam email folder. If you still cannot find your entry email, contact our support team and we will resend your confirmation and entry numbers.

Try refreshing the page, clearing your browser cache or using a different browser or device. If the problem continues, please contact us so we can investigate and resolve any technical issues.